BDO branch front

Unauthorized Transactions Probed By BDO

In a statement released on January 10, 2018, BDO admitted that there has been an increased number of clients that have experienced unauthorized bank account transactions, which involve the withdrawal and purchases from their accounts.  Some of the clients who fell victim to these incidents are overseas Filipino workers.

According to SM Group, the banking arm of BDO, there has been an extraordinary rise in fraud attacks towards the entire banking industry in the 4th quarter of 2017, in tandem with the number of claims for unauthorized transactions that took place in other countries.

BDO is currently running through an investigation process that involves tracing individual transactions, checking for any irregularities and identifying signals of fraud from millions of valid transactions every day.

They also remind clients to keep their account information private and to be mindful of people requesting for personal account details over the phone, SMS, email, or websites. Additionally, they noted that there are unscrupulous individuals and groups who are constantly preying on unsuspecting clients to collect their bank information through skimming, phishing, social engineering, and other devious ways. 

BDO encouraged all their affected clients to formally file a report via email (, or through their international toll-free number (IAC +800-8-631-8000), or its domestic hotline (631-8000).


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