Grab PH

Grab PH Asked To Stop Collecting Photo, Audio And Video Files Of Passengers

The notice issued by the National Privacy Commission (NPC) was related to Grab Philippines (PH) use of selfie verification, in-vehicle audio recording and in-vehicle video recording systems. NPC said that the firm did not sufficiently identify and assess the risks posed.

The commission said that Grab PH “did not sufficiently identify and assess the risks posed by the data processing systems to the rights and freedoms of data subjects” in the Notice of Deficiencies posted on its website today.

The NPC further noted that “only the risks faced by the company were taken into account” which led to the suspension order under the Data Privacy Act (DPA).

“The video recording system will also enable grab employees to monitor the situation live from the Grab Office and take photos of what is happening inside the vehicle, once the driver prompts the office through an emergency button,” the notice states.

NPC also noted that Grab failed to inform the public that photo, audio and video files collected will be released to the police if a dispute, conflict or complaint arises. In addition, the option for passengers to withdraw consent for the recording although provided by Grab, was not clearly communicated.

Grab PH has been given 15 days to comply with NPC’s cease and desist order.


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